Effect Video Refund Policy & Subscription Cancellation
UpdatedFailed generations automatically return their reserved credits to their original balance.
Refunds
You can request a full refund for any credit pack or top-up within 7 calendar days of purchase, provided none of the credits from that order have been used and no generations have been started. Email hello@effect.video with your purchase details; once verified, we return the full amount paid to your original payment method and revoke the associated credits. Each user is eligible for one voluntary refund of an unused credit pack or top-up. Subscriptions can be cancelled at any time to stop future renewals; payments already made for the current billing period are non-refundable, and your plan benefits stay active through the end of that cycle. If a video generation ever fails, the credits spent are automatically returned to your balance right away, which operates separately from payment refunds. Purchased and subscription credits never expire and remain yours to use anytime. These terms do not affect your rights under applicable local consumer laws. If you ever have questions about a payment or need help with your account, please contact us at hello@effect.video.
Subscription cancellation
You can cancel your subscription renewal anytime by clicking Manage Subscription in your confirmation email, or by emailing hello@effect.video with your account address. Your current plan stays active until the end of the billing period, with no further charges. All credits you earned or purchased remain in your account and never expire. Welcome plan subscriptions lose promotional pricing once cancelled.
Questions? Contact Effect Video